Frequently asked questions

Shipping & Delivery

• How do I order something on Hunkemoller.com?

  It is very easy to order items on Hunkemoller.com. You add the items you want to your shopping bag. You then proceed to the checkout page. If you have a Hunkemöller account, you can log in with your e-mail address.

  If you don’t have an account yet, create an account or order using the “guest checkout” option. 

• How will my order be delivered?

  You will receive your order within five working days. Your order will be delivered by one of the carriers below:

  Country	Carrier
  Austria	Osterreichische Post
  Croatia	Hrvatska Posta
  Czech Republic	Ceska Posta
  Denmark	Post Danmark
  Finland	Itella
  France	La Poste
  Italy	Poste Italiane
  Luxembourg	P&T Luxembourg
  Poland	Poczta Polska
  Portugal	Correios de Portugal
  Slovenia	Posta Slovenije
  Spain	Correos
  Sweden	Posten
  United Kingdom	Royal Mail

• What if I am not at home when my order is delivered?

  If you are not at home when your order is delivered, the postman will leave a message. You can pick up the parcel within two weeks. If you do not pick up the parcel, it will be returned to Hunkemöller and your payment will be refunded.

• Can I arrange for my order to be delivered to a different address?

  You can always arrange for your order to be delivered to a different address within the same country. You can specify the billing address and delivery address during the checkout procedure. You can also edit these in My Hunkemöller. In this case, you must have an account already. 

• Can my order be delivered to a postbox address?

  Unfortunately, this is not possible.

• To which countries does Hunkemöller ship orders?

  Hunkemöller delivers orders to the following countries in Europe: Austria, Croatia, CzechRepublic, Denmark, Finland, France, Italy, Luxembourg, Poland, Portugal, Slovenia, Spain, Sweden, United Kingdom. 

• How long does it take for an order to be delivered?

  Orders are delivered within five working days.

• Can I cancel an order?

  Once an order has been placed on Hunkemoller.com, it is final and cannot be canceled. If you no longer want the items, you can send them back as soon as you receive them. You will then be refunded.

• How can I find articles quickly on the website?

  There is a search box at the top of the website. By entering what you want to search for into the box, you can quickly find products or answers to your questions.

• What are the shipping costs?

  The shipping cost is E4.95 per order.

• I received the wrong size or colour, what should I do?

  If you have received the wrong size or colour of the item you ordered, you can do one of the following:

  1. Send the item back to us and order it again on Hunkemoller.com.
  2. Send the item back to us and buy the item in one of our stores. (Note that some stores do not carry the entire range.)

  If you’re in Luxembourg, you can also exchange the product in our store. 

• I haven’t received my order, what should I do?

  If you have not received all the items you ordered, please contact our Customer Service department.

• I received an item I did not order, what should I do?

  If you have received an item you did not order, please contact our Customer Service department.

• Where can I find a list of all the Hunkemöller stores?

  You can find all Hunkemöller stores using our store locator. Simply enter your postal code and town to see which stores are close to you.